Privacy Policy

At FX Plastics, your privacy is our top priority. We are committed to safeguarding your personal information in accordance with the Australian Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR) for users located in the European Union (EU).

This Privacy Policy outlines how we collect, use, store, share, and protect your personal data.

1. Who We Are

FX Plastics
ACN: 114 162 936
ABN: 37 114 162 935
Email: accounts@fxplastics.com.au
Phone: 02 9550 5844
Address: 1/21 Hickey Rd, Penrith NSW 2750

2. What Personal Data We Collect

We may collect the following types of personal information:

Full Name
Delivery and Billing Addresses
Email Address
Phone Number
Order and Transaction Details
IP Address and Browser Information (via cookies)
Communication History and Feedback

Note: We do not store or process credit card or payment details. All payments are securely handled through trusted third-party providers such as PayPal, Apple Pay, and Google Pay.

3. How We Collect Information

We gather personal data when you:

Place or enquire about an order
Contact us via phone, email, or online form
Submit feedback or reviews
Interact with our website (including cookies and analytics tools)

4. Why We Collect and Use Your Data

We process your data for purposes such as:

Fulfilling product orders and delivering services
Managing transactions and customer service
Improving our products and user experience
Sending promotions or marketing (only with your consent)
Complying with legal obligations
Securing our website from misuse or fraud

5. Legal Basis for Processing (GDPR Compliance)

Under the GDPR, our legal grounds for processing personal data include:

Consent – for marketing or promotional communication
Contract – to fulfill orders or services
Legal Obligation – for compliance with tax, legal, and regulatory requirements
Legitimate Interests – such as improving our website and customer experience

6. Cookies and Online Tracking

We use cookies and similar technologies to:

Enhance site usability
Enable shopping and login functionality
Analyze website traffic (e.g. Google Analytics)

You can manage your cookie preferences through your browser settings or opt out via our cookie banner (where available). Please refer to our Cookie Policy for more details.

7. Sharing Your Personal Data

We only share your personal data with third parties where necessary, including:

Delivery providers (e.g. couriers)
Payment processors (e.g. PayPal)
Marketing and analytics platforms (with consent)
Government authorities where legally required

All third-party providers are expected to comply with Australian privacy standards and ensure the protection of your data.

8. International Data Transfers

In some instances, data may be stored or processed outside Australia or the EU. Where applicable, we ensure:

EU-approved Standard Contractual Clauses (SCCs)
Adequacy decisions by the European Commission
Equivalent protections to safeguard your privacy

9. Data Retention

We retain your data only as long as necessary, including:

To fulfill your orders
For compliance with tax and legal obligations
For resolving disputes

Example: Order data may be kept for up to 7 years for accounting and compliance purposes.

10. Your Privacy Rights

Under Australian Law:

Access your data
Correct inaccuracies
Lodge a privacy complaint

Under the GDPR (for EU Residents):

Right of access
Right to rectification
Right to erasure (“Right to be Forgotten”)
Right to restrict or object to processing
Right to data portability
Right to withdraw consent
Right to complain to a data protection authority

To exercise your rights, contact us at accounts@fxplastics.com.au.

11. Data Security

We take robust measures to protect your data, including:

SSL encryption for secure communication
Firewall and antivirus protections
Restricted access controls
Staff training on data handling practices

12. Children’s Privacy

Our website is not designed for children under 16. We do not knowingly collect personal data from children.

13. Direct Marketing

You may unsubscribe from our communications at any time by:

Clicking the “unsubscribe” link in our emails
Emailing us at accounts@fxplastics.com.au

14. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes.

How we notify you:
We’ll inform you of material updates via email (if available) or by posting a notice on our website.

15. Contact Us

If you have any questions or concerns regarding this policy or your personal data, please contact:

Privacy Officer
Email: accounts@fxplastics.com.au
Address: 1/21 Hickey Rd, Penrith NSW 2750